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Our projects

How we work

Our method
1.0
concept & strategy

1.0 Concept & Strategy

In the first phase of the project, we build a business case, in which we evaluate how best to answer the client’s need. Is moving the right answer, or is refurbishing a better option? What costs do each of the choices involve, and what is the effect on the timeline? What option is going to cause the least disruption to the business? The answers to these questions are the starting point for translating the concept into a definitive plan.

Next step
2.0
Design phase

2.0 Design phase

The design is the result of three steps: concept or sketch design, preliminary design and definitive design. Concrete choices are made at each step – about the optimal layout, the right colours and materials, costs and timelines.

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2.1 Brainstorming session

This is a brainstorming session in which we work with the client to find the answers to essential questions like: what image does the client want to expose and what does the organisation want to communicate? But also: how do you want the employees to experience the office, and what impression should visitors take away from a visit to the location? In short, how do we express the client’s DNA in a good design?

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2.2 Tender phase

The cost calculation from the definitive design provides a picture of in which areas, from which suppliers and in which volumes ‘procurement’ has to take place. DZAP is a consummate specialist when it comes to getting maximum value and quality from the budget. We go through the complete tender process, in which we put the project out to the market in logical packages of various components. Our enormous network of associates and suppliers (where necessary, supplemented with the client’s preferred parties) and the scale at which we operate enables us to make the best deal in virtually all cases.

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Next step
3.0
Realisation phase

3.0 Realisation phase

In many cases, DZAP is the intended general contractor for completion of the project. In this situation the client puts full responsibility in our hands – in short, we handle everything: from construction meetings to quality and progress inspections, less or more labour needed, and strict adherence to our health, safety and sustainability policies. We also take on all the risks. We do all this with one goal in mind: completing the project as designed, on time and within budget.

Previous step
Next step
4.0
Completion

4.0 Completion

When the construction and finishing work is done, it’s time for completion. Successful completion means three things: A smooth move. Working with the client's facilities team, we arrange the move, from the choice of moving company to arranging a token of our appreciation on the first working day in the new office. Updating of the facilities plan, a lot of things in the facilities arena. Old cleaning, security and catering contracts must be terminated and new ones signed.

Previous step
Next step

4.1 Project completion

After completion of a project, most clients are visited for an indepth satisfaction survey. In a personal, open and frank discussion the client tells us about the experience with our services; what went right, what went wrong, and what can be improved? In this we encourage our clients to hold nothing back; we as individuals and as a team always want to be learning from our experiences.

Previous step
1.0 Concept & Strategy

In the first phase of the project, we build a business case, in which we evaluate how best to answer the client’s need. Is moving the right answer, or is refurbishing a better option? What costs do each of the choices involve, and what is the effect on the timeline? What option is going to cause the least disruption to the business? The answers to these questions are the starting point for translating the concept into a definitive plan.

2.0 Design phase

The design is the result of three steps: concept or sketch design, preliminary design and definitive design. Concrete choices are made at each step – about the optimal layout, the right colours and materials, costs and timelines.

2.1 Brainstorming session

This is a brainstorming session in which we work with the client to find the answers to essential questions like: what image does the client want to expose and what does the organisation want to communicate? But also: how do you want the employees to experience the office, and what impression should visitors take away from a visit to the location? In short, how do we express the client’s DNA in a good design?

2.2 Tender phase

The cost calculation from the definitive design provides a picture of in which areas, from which suppliers and in which volumes ‘procurement’ has to take place. DZAP is a consummate specialist when it comes to getting maximum value and quality from the budget. We go through the complete tender process, in which we put the project out to the market in logical packages of various components. Our enormous network of associates and suppliers (where necessary, supplemented with the client’s preferred parties) and the scale at which we operate enables us to make the best deal in virtually all cases.

3.0 Realisation phase

In many cases, DZAP is the intended general contractor for completion of the project. In this situation the client puts full responsibility in our hands – in short, we handle everything: from construction meetings to quality and progress inspections, less or more labour needed, and strict adherence to our health, safety and sustainability policies. We also take on all the risks. We do all this with one goal in mind: completing the project as designed, on time and within budget.

4.0 Completion

When the construction and finishing work is done, it’s time for completion. Successful completion means three things: A smooth move. Working with the client's facilities team, we arrange the move, from the choice of moving company to arranging a token of our appreciation on the first working day in the new office. Updating of the facilities plan, a lot of things in the facilities arena. Old cleaning, security and catering contracts must be terminated and new ones signed.

4.1 Project completion

After completion of a project, most clients are visited for an indepth satisfaction survey. In a personal, open and frank discussion the client tells us about the experience with our services; what went right, what went wrong, and what can be improved? In this we encourage our clients to hold nothing back; we as individuals and as a team always want to be learning from our experiences.

Fleet Complete
Amazing view

Together with Fleet Complete, Ruud and Frank made a first visit to the future office in the centre of Utrecht. Fleet Complete will be occupying the 17th floor of the WTC in Utrecht, which will be built at the Jaarbeursplein. The tour, which was organised by the owners of the WTC, CBRE Global investors, gave them new input for how the office could look like when it’s ready. They also got a sneak preview of the amazing view which Fleet Complete employees will be able to enjoy every day. Ruud is now starting the design phase of the project.

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