We like to keep things clear. Make commitments, create transparency, and work things out right at the start of every project. That avoids a lot of hassle. We also like to keep moving towards the goal. So we stick to the plan and we keep the lines short. We follow a seven-phase working process:
In the first phase of the project, we build a business case, in which we evaluate how best to answer the client’s need.
Is moving the right answer, or is refurbishing a better option? What costs do each of the choices involve, and what is the effect on the timeline? What option is going to cause the least disruption to the business? The answers to these questions are the starting point for translating the concept into a definitive plan.
Next, we create an action plan with the ‘business’ side of the project: everything that has to do with responsibilities, schedules, timelines and budget is addressed here.
The program of requirements then forms the foundation for the entire project.
Both functional and spatial - what is required and desirable for facilities and how many square meters are required for this, taking into account any future expansion or contraction - as well as for technical provisions; for example climate control, access control and security and ICT facilities.
This is a brainstorming session in which we work with the client to find the answers to essential questions like: what image does the client want to expose and what does the organisation want to communicate? But also: how do you want the employees to experience the office, and what impression should visitors take away from a visit to the location? In short, how do we express the client’s DNA in a good design?
The design phase begins with discovering the aesthetic part of the program of requirements through our 'architect café'.
The design is the result of three steps: concept or sketch design, preliminary design and definitive design. Concrete choices are made at each step – about the optimal layout, the right colours and materials, costs and timelines. As the designs are further developed, cost specifications and execution planning become more detailed. This is how we keep sight of the consequences of choices and stay on track moving forward towards the completion date.
At the end of the design phase, we have a complete overview in hand: the client knows what it looks like, what it’s going to cost, and when it will be finished.
The cost calculation from the definitive design provides a picture of in which areas, from which suppliers and in which volumes ‘procurement’ has to take place. DZAP is a consummate specialist when it comes to getting maximum value and quality from the budget. We go through the complete tender process, in which we put the project out to the market in logical packages of various components. Our enormous network of associates and suppliers (where necessary, supplemented with the client’s preferred parties) and the scale at which we operate enables us to make the best deal in virtually all cases.
In many cases, DZAP is the intended general contractor for completion of the project. In this situation the client puts full responsibility in our hands – in short, we handle everything.
From construction meetings to quality and progress inspections, less or more labour needed, and strict adherence to our health, safety and sustainability policies. We also take on all the risks. We do all this with one goal in mind: completing the project as designed, on time and within budget.
The advantages for the client are obvious: one contact person, the DZAP project manager, for literally everything that has anything to do with the project. And who takes care of literally everything.
In the role of general contractor, we make a project ‘our baby’: we do everything to live up to our commitment. During construction, we keep the client involved in the progress. We consult regularly on-site to make sure that the process is progressing as it should, or whether any adjustments need to happen. So that everyone knows where they stand at all times
When the construction and finishing work is done, it’s time for completion. Successful completion means three things:
A smooth move. Working with the client's facilities team, we arrange the move, from the choice of moving company to arranging a token of our appreciation on the first working day in the new office.
De aanpassing van het facilitaire plan. Bij een verhuizing verandert er veel op facilitair gebied. Schoonmaak-, beveiligings- en cateringcontracten moeten worden beëindigd en opnieuw worden afgesloten.
Updating of the facilities plan. A move changes a lot of things in the facilities arena. Old cleaning, security and catering contracts must be terminated and new ones signed. Stationery must be updated, Internet and telephone connections must be activated, etc. For these things, DZAP uses a Facilities Quick Scan: a checklist of things that need to be taken care of, together with an action plan to make sure they get done quickly and efficiently.
Project completion. After completion of a project, most clients are visited for an indepth satisfaction survey. In a personal, open and frank discussion the client tells us about the experience with our services; what went right, what went wrong, and what can be improved? In this we encourage our clients to hold nothing back; we as individuals and as a team always want to be learning from our experiences.
SustainabilityFor owners and users of buildings it is possible to choose from three types of specific certification:
BREEAM-NL, New construction and Renovation. This quality mark has been used since 2009 to determine the sustainability performance of new buildings. BREEAM-NL In-Use assesses existing buildings for sustainability.
LEED, strives for a sustainable approach to the design, execution and management of the built environment.
WELL, this certificate is awarded to organizations and buildings that guarantee a healthy working environment.
The choice for a certain type of certification can have a relatively large impact, also for the use of buildings.
Because the choice for the most sustainable solution is inextricably linked to the whole thinking and doing, we challenge clients and suppliers to make even more sustainable choices and we are proud members of the Dutch Green Building Council.
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